Our Door-to-Door Terms and Condition for All States and Territories

SUNSTATE KIEBY
ABN 99 668 325 120
Phone: 1800 566 088

ALL STATES & TERRITORIES SALES AGREEMENT

1.         This Agreement is between the customer and the above Vendor and is only binding on
both parties when accepted by the Vendor and signed by the customer.
2.         Sales Agents for Kirby products are Independent Agents, not employees. Any praise, criticism, or complaints should be sent direct to the above Authorized Kirby Dealer or to the Kirby Hotline (See above) where they will receive prompt attention.
13.       The agreement is subject to the Australian Consumer Law and/or Door to Door Sales Act Fair Trading Act. By these laws you will receive a completed copy of this agreement and a notice advising of your legal right of termination. Such notice is printed on a separate form and must be signed by the customer as an acknowledgment of its receipt.
14.       Please carefully read the offer, your cancellation rights and the terms of any finance contract you enter.
15.       Financed purchase orders are subject to getting finance approved.                                   

16.          You will be handed a copy of this Agreement and Cancellation Notice, and we will properly identify ourselves and advise that we must leave immediately if so requested.

IMPORTANT NOTICE TO THE CONSUMER YOU HAVE A RIGHT TO CANCEL THE AGREEMENT WITHIN 10 BUSINESS DAYS FROM THE DAY AFTER YOU SIGNED OR RECEIVED THE AGREEMENT DETAILS ABOUT YOUR ADDITIONAL RIGHTS TO CANCEL THIS AGREEMENT ARE SET OUT ON THE INFORMATION ATTACHED TO THIS AGREEMENT.


Important details about your rights are set out in the cancellation notice provided with this Agreement.

You confirm the agent completed this form & signed the same before you signed & confirm that you carefully read clauses 1 to 16.

Right to Cancel The Agreement within 10 Business Day Cooling Off-Period
You have the right to cancel the agreement without any reason within 10 business days from and
including the day after you signed or received this agreement.
Extended Right to Cancel this Agreement
If the supplier has not complied with the law in relation to an unsolicited consumer agreement, you also have a right to cancel the agreement by contacting the supplier, either orally or in writing. You should REFER TO THE INFORMATION ATTACHED TO THIS AGREEMENT. In some situations, you have up to 6 months to cancel this agreement.
To cancel this agreement in writing, you must complete the form notice and send it to the supplier.
You can also write a letter or email and send it to the supplier, to do this complete your cancellation form which was given to you either in person or received via email and send it by email or post. Note: You, the Customer, MUST return to the supplier any goods supplied under the Agreement or arrange for the goods to be collected by the Supplier.

Important Information about Your Cooling Off Rights under section 82
Ten Business Day Cooling Off Period and Extended Cooling-Off Period
Further Information
1.         You may cancel the agreement without penalty at any time during the period that is 10 business days from the start of the cooling off period.
2.         If the agreement was negotiated by telephone, the cooling off period starts on the first business day after you receive the written contract. Otherwise, the cooling-off period begins on the first business day after you signed
the contract.

The cooling off period is extended to three (3) months after the start of the cooling off period if we:
1.         Visited you without prior appointment:
i.          at any time on a Sunday or a public holiday;
ii.         outside the hours of 9.00am – 5.00pm on a Saturday; or
iii.        outside the hours of 9.00am – 6.00pm on any other day.

  1. Did not clearly disclose the purpose of our visit, did not advise you that we are obliged to leave your premises upon request or did not provide identification details.
  2. If we did not immediately leave your premises when you ask us.

The cooling off period is extended to six (6) months if:
1.         we did not provide you with information about your cooling-off rights
2.         our contract does not comply with the requirements of the Australian Consumer Law
You may exercise your right to cool off and terminate the agreement by completing the enclosed cooling-off notice and returning it to us via email or by posting it. If you elect to terminate the Agreement during the cooling-off period, the Agreement is treated as if it never existed.

You Acknowledge to receiving a copy of this notice:

If you require any additional information about your rights as a consumer and the cooling-off period, you should contact the Australian Competition and Consumer Law Commission, or your State/Territory Consumer
Protection Authority. You may also visit the Australian Consumer Law website at:
http://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm

Delivering it personally to us;
Delivering/posting it to us at address provided in the contract: U18/29 Cinderella Dr, Springwood QLD 4127
Emailing us at the email address given in the contract: sunstatekirby@gmail.com
By calling us on the telephone number given in the contract: 1800 566 088 or by telling us or one of our sales representatives in person.